Patient Concierge & Medical Front Desk Specialist

Northeast Orthopaedic Alliance; Nashua (NH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Full-time schedule

Job summary

New Hampshire Orthopaedic Center (NHOC), a division of Northeast Orthopaedic Alliance (NOA), seeks a friendly Medical Receptionist to join our growing team at 17 Riverside St, Nashua, NH. The schedule is full-time and the location is Nashua, NH.

As the first point of contact for our patients, you will handle check-in/check-out, verify demographics and insurance, collect co-pays, and keep the front office organized with empathy and professionalism.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication and interpersonal skills are essential.
• Strong organizational skills with attention to detail are needed.
• Ability to multitask and stay composed in a fast-paced environment.
• Previous customer service experience is preferred; healthcare experience is a plus, but training is provided.

Responsibilities

• Greet and check-in patients with professionalism and warmth; verify demographic, insurance, and billing information.
• Process payments, collect co-pays, and ensure required documentation is received.
• Notify providers of cancellations and no-shows; direct questions to appropriate staff.
• Check-out by reviewing visit documentation, scheduling follow-ups, and collecting balances.
• Handle insurance referrals, maintain documentation, and retrieve medical records as needed.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Customer service

Positive attitude

Education

High school diploma or equivalent

Job description

New Hampshire Orthopaedic Center (NHOC), a division of Northeast Orthopaedic Alliance (NOA), seeks a friendly Medical Receptionist to join our growing team at 17 Riverside St, Nashua, NH. The schedule is full-time and the location is Nashua, NH.

As the first point of contact for our patients, you will handle check-in/check-out, verify demographics and insurance, collect co-pays, and keep the front office organized with empathy and professionalism.