Patient Scheduling Representative

Northeast Orthopaedic Alliance; Nashua (NH); On-site; USD 22,000 - 30,000; Full time

Job summary

New Hampshire Orthopaedic Center (NHOC), part of Northeast Orthopaedic Alliance, is seeking a friendly, organized Patient Scheduling Representative for the Nashua, NH call center. The role is full-time, 40 hours weekly, with a Monday–Friday schedule and responsibility for booking orthopaedic appointments across multiple locations.

You will answer calls, collect demographics, and coordinate with clinical teams to ensure a smooth patient experience while maintaining HIPAA standards.

Qualifications

• Experience in a medical office, call center or customer service preferred.
• Strong communication and telephone skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer skills and willingness to learn new systems.
• Knowledge of medical terminology or insurance is a plus.

Responsibilities

• Answer incoming patient calls in a professional, friendly, and timely manner.
• Schedule appointments for new and established patients across multiple locations.
• Direct patients to the appropriate physician or specialty based on their condition.
• Enter patient demographics, insurance information, and appointment details into the EMR.
• Assist with scheduling questions, cancellations, and appointment changes.
• Coordinate with clinical teams and other departments to support patient care.
• Manage a high volume of calls while maintaining excellent customer service.
• Protect patient privacy and maintain HIPAA compliance.

Skills

Communication skills

Organizational skills

Multitasking

Telephone skills

Patient privacy/compliance

Education

High school diploma or equivalent

Job description

Patient Scheduling Representative – Orthopaedic Call Center

New Hampshire Orthopaedic Center (NHOC)

Location: Nashua, NH

Position: Full-Time, 40 Hours per Week

Schedule: Monday–Friday

Join Our Team at NHOC!

New Hampshire Orthopaedic Center (NHOC), a division of Northeast Orthopaedic Alliance, is seeking a friendly, organized, and dependable Patient Scheduling Representative to join our busy orthopaedic call center team in Nashua, NH.

NHOC is a leading multispecialty orthopaedic practice providing high-quality care to patients throughout Southern New Hampshire. Our specialists treat a wide range of musculoskeletal conditions, including sports injuries, hand and upper extremity conditions, joint replacement, spine conditions, and more.

We are looking for someone who enjoys helping people, thrives in a fast-paced environment, and is committed to providing an excellent patient experience from the very first phone call.

What You’ll Do

• Answer incoming patient calls in a professional, friendly, and timely manner.
• Schedule appointments for new and established patients with the appropriate orthopaedic specialists across multiple locations.
• Direct patients to the appropriate physician or specialty based on their condition or injury.
• Collect and accurately enter patient demographics, insurance information, and appointment details into the electronic medical record system.
• Assist patients with scheduling questions, cancellations, and appointment changes.
• Communicate with clinical teams and other departments to support efficient patient care coordination.
• Manage a high volume of incoming calls while maintaining excellent customer service.
• Protect patient privacy and maintain compliance with HIPAA requirements.

What We’re Looking For

• Previous experience in a medical office, call center, or customer service role preferred.
• Strong communication and telephone skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Basic computer skills and the ability to learn new systems.
• Positive attitude, reliability, and a team-oriented approach.
• Knowledge of medical terminology, orthopaedics, or insurance is a plus, but not required.
• High school diploma or equivalent required.

Why Join NHOC?

At NHOC, you’ll be part of a collaborative team dedicated to helping patients access the care they need. We offer a supportive work environment where you can develop your skills and grow professionally.

Benefits for eligible full-time employees include:

• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) retirement plan
• Additional employee benefits
• Opportunities for professional growth and development

New Hampshire Orthopaedic Center is an Equal Opportunity Employer.