Orthopaedic Scheduling Coordinator — Full-Time

Northeast Orthopaedic Alliance; Nashua (NH); On-site; USD 22,000 - 30,000; Full time

Job summary

New Hampshire Orthopaedic Center (NHOC), part of Northeast Orthopaedic Alliance, is seeking a friendly, organized Patient Scheduling Representative for the Nashua, NH call center. The role is full-time, 40 hours weekly, with a Monday–Friday schedule and responsibility for booking orthopaedic appointments across multiple locations.

You will answer calls, collect demographics, and coordinate with clinical teams to ensure a smooth patient experience while maintaining HIPAA standards.

Qualifications

• Experience in a medical office, call center or customer service preferred.
• Strong communication and telephone skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer skills and willingness to learn new systems.
• Knowledge of medical terminology or insurance is a plus.

Responsibilities

• Answer incoming patient calls in a professional, friendly, and timely manner.
• Schedule appointments for new and established patients across multiple locations.
• Direct patients to the appropriate physician or specialty based on their condition.
• Enter patient demographics, insurance information, and appointment details into the EMR.
• Assist with scheduling questions, cancellations, and appointment changes.
• Coordinate with clinical teams and other departments to support patient care.
• Manage a high volume of calls while maintaining excellent customer service.
• Protect patient privacy and maintain HIPAA compliance.

Skills

Communication skills

Organizational skills

Multitasking

Telephone skills

Patient privacy/compliance

Education

High school diploma or equivalent

Job description

New Hampshire Orthopaedic Center (NHOC), part of Northeast Orthopaedic Alliance, is seeking a friendly, organized Patient Scheduling Representative for the Nashua, NH call center. The role is full-time, 40 hours weekly, with a Monday–Friday schedule and responsibility for booking orthopaedic appointments across multiple locations.

You will answer calls, collect demographics, and coordinate with clinical teams to ensure a smooth patient experience while maintaining HIPAA standards.