Orthopaedic Call Center Scheduler — Growth & Benefits

New Hampshire Orthopaedic Center; Nashua (NH); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Professional growth opportunities

Job summary

New Hampshire Orthopaedic Center (NHOC) in Nashua, NH, is hiring a Patient Scheduling Representative for our orthopaedic call center. The role schedules appointments, updates patient information, and coordinates with clinical teams to ensure smooth patient flow.

The position requires excellent communication, organization, and multitasking in a fast-paced environment. Prior medical office or call center experience is preferred; HS diploma required. Competitive benefits offered.

Qualifications

• High school diploma or equivalent required.
• Previous experience in medical office, call center, or customer service preferred.
• Strong communication and telephone skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and ability to learn new systems.
• Knowledge of medical terminology or insurance is a plus.

Responsibilities

• Answer incoming patient calls professionally and timely.
• Schedule appointments for new and established patients across locations.
• Direct patients to appropriate physician or specialty.
• Enter patient demographics, insurance details, and appointment data into EMR.
• Assist patients with scheduling questions, cancellations, and changes.
• Coordinate with clinical teams to support patient care.

Skills

Communication

Organizational skills

Multitasking

Customer service

Team player

HIPAA awareness

Education

High school diploma

Tools

EMR system

Job description

New Hampshire Orthopaedic Center (NHOC) in Nashua, NH, is hiring a Patient Scheduling Representative for our orthopaedic call center. The role schedules appointments, updates patient information, and coordinates with clinical teams to ensure smooth patient flow.

The position requires excellent communication, organization, and multitasking in a fast-paced environment. Prior medical office or call center experience is preferred; HS diploma required. Competitive benefits offered.