Orthopedic Scheduling Coordinator — Patient Care Champion

Nhoc; Nashua (NH); On-site; USD 25,000 - 29,000; Full time

Job summary

NHOC in Nashua, NH is seeking a Patient Scheduling Representative for our orthopaedic call center to provide exceptional patient service. You will handle incoming calls, schedule appointments across multiple locations, and guide patients to the right specialist.

The ideal candidate has strong communication, organization, and multitasking skills, basic computer knowledge, and a commitment to privacy and HIPAA compliance.

Qualifications

• Experience in medical office, call center, or customer service preferred.
• Strong communication and phone skills.
• High school diploma or equivalent required.
• Knowledge of medical terminology or insurance is a plus.

Responsibilities

• Answer incoming patient calls professionally and timely.
• Schedule appointments across multiple locations.
• Direct patients to appropriate physician or specialty.
• Enter patient demographics, insurance, and appointment details into EMR.
• Assist patients with scheduling questions and changes.
• Coordinate with clinical teams to support patient care.
• Maintain patient privacy and HIPAA compliance.

Skills

Communication skills

Telephone skills

Organizational skills

Attention to detail

Multitasking

Learning systems

Team player

Education

High school diploma or equivalent

Job description

NHOC in Nashua, NH is seeking a Patient Scheduling Representative for our orthopaedic call center to provide exceptional patient service. You will handle incoming calls, schedule appointments across multiple locations, and guide patients to the right specialist.

The ideal candidate has strong communication, organization, and multitasking skills, basic computer knowledge, and a commitment to privacy and HIPAA compliance.