Patient Scheduling Representative

Nhoc; Nashua (NH); On-site; USD 25,000 - 29,000; Full time

Job summary

NHOC in Nashua, NH is seeking a Patient Scheduling Representative for our orthopaedic call center to provide exceptional patient service. You will handle incoming calls, schedule appointments across multiple locations, and guide patients to the right specialist.

The ideal candidate has strong communication, organization, and multitasking skills, basic computer knowledge, and a commitment to privacy and HIPAA compliance.

Qualifications

• Experience in medical office, call center, or customer service preferred.
• Strong communication and phone skills.
• High school diploma or equivalent required.
• Knowledge of medical terminology or insurance is a plus.

Responsibilities

• Answer incoming patient calls professionally and timely.
• Schedule appointments across multiple locations.
• Direct patients to appropriate physician or specialty.
• Enter patient demographics, insurance, and appointment details into EMR.
• Assist patients with scheduling questions and changes.
• Coordinate with clinical teams to support patient care.
• Maintain patient privacy and HIPAA compliance.

Skills

Communication skills

Telephone skills

Organizational skills

Attention to detail

Multitasking

Learning systems

Team player

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center/Switchboard Full Time Nashua, NH, US

Salary Range: $18.00 To $21.00 Hourly

Patient Scheduling Representative – Orthopaedic Call Center

Join Our Team at NHOC!

New Hampshire Orthopaedic Center (NHOC), a division of Northeast Orthopaedic Alliance, is seeking a friendly, organized, and dependablePatient Scheduling Representative to join our busy orthopaedic call center team in Nashua, NH.

NHOC is a leading multispecialty orthopaedic practice providing high-quality care to patients throughout Southern New Hampshire. Our specialists treat a wide range of musculoskeletal conditions, including sports injuries, hand and upper extremity conditions, joint replacement, spine conditions, and more.

We are looking for someone who enjoys helping people, thrives in a fast-paced environment, and is committed to providing an excellent patient experience from the very first phone call.

What You'll Do

• Answer incoming patient calls in a professional, friendly, and timely manner.
• Schedule appointments for new and established patients with the appropriate orthopaedic specialists across multiple locations.
• Direct patients to the appropriate physician or specialty based on their condition or injury.
• Collect and accurately enter patient demographics, insurance information, and appointment details into the electronic medical record system.
• Assist patients with scheduling questions, cancellations, and appointment changes.
• Communicate with clinical teams and other departments to support efficient patient care coordination.
• Manage a high volume of incoming calls while maintaining excellent customer service.
• Protect patient privacy and maintain compliance with HIPAA requirements.

What We're Looking For

• Previous experience in a medical office, call center, or customer service role preferred.
• Strong communication and telephone skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Basic computer skills and the ability to learn new systems.
• Positive attitude, reliability, and a team-oriented approach.
• Knowledge of medical terminology, orthopaedics, or insurance is a plus, but not required.
• High school diploma or equivalent required.

Why Join NHOC?

At NHOC, you'll be part of a collaborative team dedicated to helping patients access the care they need. We offer a supportive work environment where you can develop your skills and grow professionally.

Benefits for eligible full-time employees include:

• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Additional employee benefits
• Opportunities for professional growth and development

New Hampshire Orthopaedic Center is an Equal Opportunity Employer.