Medical Front Office & Patient Experience Specialist

Southwoods Health; Warren (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Southwoods Health in Warren, Ohio is seeking a patient-focused Front Office Specialist to greet visitors, manage registrations, and coordinate scheduling. You will be the first contact for patients, ensuring accurate demographic, insurance, and financial information.

You will handle check-in, phone inquiries, and basic clerical tasks, support the clinical team with modest tasks, maintain compliance, and uphold the highest standards of customer service.

Qualifications

• Prior experience as medical receptionist or healthcare front-office preferred.
• Proficient in Microsoft Office; ability to navigate digital office systems.
• Educational background in medical terminology or healthcare administration ideal.
• Strong customer service, organizational, and attention to detail.

Responsibilities

• Greet patients and visitors, manage the check-in process and paperwork.
• Answer inbound calls, route inquiries, and record messages accurately.
• Book patient appointments and monitor reception flow.
• Collect co-pays, balance cash drawers, and prepare deposits.
• Enter and update patient demographics and insurance data in the EMR.
• Assist clinical team by processing prescription requests and test authorizations.

Skills

Customer service

Organizational skills

Attention to detail

MS Office

Digital office systems

Education

Medical terminology training or healthcare office administration

Tools

EMR system navigation

Job description

Southwoods Health in Warren, Ohio is seeking a patient-focused Front Office Specialist to greet visitors, manage registrations, and coordinate scheduling. You will be the first contact for patients, ensuring accurate demographic, insurance, and financial information.

You will handle check-in, phone inquiries, and basic clerical tasks, support the clinical team with modest tasks, maintain compliance, and uphold the highest standards of customer service.