Patient Concierge - Medical Front Desk

HealthStar Physicians; Hot Springs, Northern (AR, KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Supplemental Insurance

PTO

Holidays

401k

Job summary

HealthStar Physicians of Hot Springs is seeking a friendly Clinic Receptionist to join our growing, physician-led team. You will be the first point of contact for patients and play a key role in delivering a welcoming and efficient clinic experience.

The ideal candidate will handle fast-paced tasks, communicate clearly, and maintain accurate patient records while supporting providers, staff, and patients throughout the day. Weekend or holiday coverage may be required.

Qualifications

• Proven ability to deliver high-quality customer service in a medical setting.
• Strong communication and interpersonal skills with patients and staff.
• Attention to detail and organizational abilities in a fast-paced clinic.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Check patients in and out for appointments.
• Verify patient demographics and insurance information for accuracy.
• Collect copays, balances, and other patient payments as required.
• Schedule, reschedule, and cancel appointments.
• Answer incoming phone calls and route messages appropriately.
• Assist patients with general questions regarding appointments, forms, referrals, and clinic processes.
• Maintain accurate patient information in the electronic medical record.
• Scan, upload, and organize patient documents as needed.
• Assist with completion and collection of required registration and consent forms.
• Monitor the clinic schedule and communicate delays or scheduling concerns to the appropriate team members.
• Coordinate with clinical staff to help maintain efficient patient flow.
• Assist with referral, medical record, and administrative tasks as assigned.
• Protect patient confidentiality and follow HIPAA requirements.
• Maintain a clean, organized, and professional front desk and waiting area.
• Communicate clearly and respectfully with patients, families, providers, and coworkers.
• Follow clinic policies, procedures, and customer service standards.

Skills

Customer service

Communication

Organizational skills

Multitasking

HIPAA compliance

Computer skills

Education

High school diploma or equivalent

Job description

HealthStar Physicians of Hot Springs is seeking a friendly Clinic Receptionist to join our growing, physician-led team. You will be the first point of contact for patients and play a key role in delivering a welcoming and efficient clinic experience.

The ideal candidate will handle fast-paced tasks, communicate clearly, and maintain accurate patient records while supporting providers, staff, and patients throughout the day. Weekend or holiday coverage may be required.