Patient Experience Front Desk Specialist

Hotspringssportsmedicine; Hot Springs, Northern (AR, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision

FSA

STD/LTD

Life insurance

Company-matched 401(k)

Paid vacation/holidays

Job summary

Hot Springs Sports Medicine is seeking a dedicated front desk receptionist to support busy clinical operations. You will manage patient scheduling, patient intake, billing coordination, and daily administrative duties to ensure smooth front-line service.

Qualifications include at least 2 years in front desk or reception and 2 years in customer service, proficiency with Microsoft Office, and strong written and verbal communication skills. Medical office experience is preferred.

Qualifications

• At least 2 years of experience as a front desk/receptionist and 2 years of customer service experience.
• Basic computer experience, familiar with Microsoft office suite.
• Excellent written, verbal and organizational skills. Health care experience preferred.
• Ability to adapt to changing organizational needs.

Responsibilities

• Oversight and maintaining an efficient schedule that supports both the patients and therapists in alignment with the Daily Scheduling Parameters
• Tracking referrals and referral sources while developing/maintaining relationships with the referral coordinators
• Manage therapist productivity by scheduling appropriate patients together and driving visit compliance
• Ensur(e) correct patient demographics and monthly updates to ensure correct information is entered
• Administrative duties and entry of data into EMR system
• Ensuring all information is entered for claims to release for billing
• Supply ordering for office and clinical needs

Skills

Front desk experience

Customer service

Organizational skills

Education

High School Diploma or GED

Associates degree or higher preferred

Tools

Microsoft Office

Job description

Hot Springs Sports Medicine is seeking a dedicated front desk receptionist to support busy clinical operations. You will manage patient scheduling, patient intake, billing coordination, and daily administrative duties to ensure smooth front-line service.

Qualifications include at least 2 years in front desk or reception and 2 years in customer service, proficiency with Microsoft Office, and strong written and verbal communication skills. Medical office experience is preferred.