Patient Concierge Medical Assistant – Front Office & Care

Lehigh Valley Health Network, Inc.; East Stroudsburg (Monroe County); On-site; USD 25,000 - 33,000; Full time

Job summary

Lehigh Valley Health Network, Inc. is seeking a Medical Assistant to serve as the first point of contact, handling patient check-in/out, coordinating care, and supporting clinicians across the workflow to deliver a seamless patient experience.

The role requires EMR proficiency, strong communication, and the ability to manage multiple tasks in a busy healthcare setting, with a focus on accuracy and patient care quality. Day shift, onsite in East Stroudsburg.

Qualifications

• Specialized Diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course.
• Strong multitasking, organizational, and problem-solving skills.
• Proficiency in EMR systems, word processing, and Excel.
• Ability to adapt to changing priorities while maintaining efficiency, in a fast-paced healthcare environment.
• Excellent communication and interpersonal skills, demonstrating empathy and professionalism.
• Exceptional customer service and phone etiquette.
• Knowledge of clinical workflows, medical terminology, and basic patient care practices.
• BLS - Basic Life Support - American Heart Association Within 30 Days

Responsibilities

• Behaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and the secondary guest(s).
• Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection. Verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals. Schedule appointments while optimizing clinic workflow. Handle patient inquiries. Maintain electronic medical records (EMR), ensuring accuracy and compliance.
• Maintaining all required logs includes but is not limited to quality control logs and stat cart checks.
• Measurement and collection of patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length, and head circumference. Ensure accurate documentation in the medical record.
• Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review.
• Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort. Identify patient risks and communicate them to the provider. Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking.
• Collect and prepare lab specimens and complete necessary requisitions.
• Administer medications and vaccinations per provider orders and established protocols within their scope of practice.
• Support patient procedures and assist with medical examinations.
• Complete follow-up phone calls to all patients within two to three days post discharge.

Skills

Multitasking

Organizational skills

Problem solving

EMR systems

Word processing

Excel

Adaptability

Communication

Interpersonal skills

Customer service

Phone etiquette

Clinical workflows

Medical terminology

Basic patient care practices

BLS (American Heart Association)

Education

Specialized Diploma as a Medical Assistant

LVPG Medical Assistant Trainee program

Tools

EMR systems

Microsoft Word

Excel

Job description

Lehigh Valley Health Network, Inc. is seeking a Medical Assistant to serve as the first point of contact, handling patient check-in/out, coordinating care, and supporting clinicians across the workflow to deliver a seamless patient experience.

The role requires EMR proficiency, strong communication, and the ability to manage multiple tasks in a busy healthcare setting, with a focus on accuracy and patient care quality. Day shift, onsite in East Stroudsburg.