Clinical Concierge MA — Patient Care & Admin

1012 Lehigh Valley Physician Group - Lehigh; East Stroudsburg (Monroe County); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Lehigh Valley Health Network in East Stroudsburg seeks a Medical Assistant to be the first contact for patients, combining administrative, clerical, and clinical tasks to streamline care; you will support providers and coordinate patient care with a focus on accuracy and empathy.

You will perform rooming, data collection, basic procedures, and EMR maintenance, while upholding high service standards and safety protocols in a busy outpatient setting.

Qualifications

• Specialized Diploma or LVPG Medical Assistant Trainee completion.
• Proficiency with EMR systems, word processing, and Excel.
• Ability to adapt to changing priorities in a fast-paced healthcare setting.
• Excellent communication and interpersonal skills with empathy.
• Exceptional customer service and phone etiquette.
• Knowledge of clinical workflows, medical terminology, and patient care practices.
• BLS as required.
• Associate’s Degree in Medical Assisting.
• 1 year of healthcare customer service experience.

Responsabilités

• Greet and assist patients, ensuring professional and empathetic interactions.
• Register patients, verify information and schedule appointments.
• Verify insurance eligibility and process payments and referrals.
• Maintain EMR accuracy and ensure proper documentation.
• Assist with rooming, specimen collection, and basic clinical tasks.
• Support providers with patient data collection and visits.
• Complete follow-up calls within 2–3 days post-discharge.

Connaissances

Multitasking

Organization

Problem solving

Excel

EMR systems

Communication

Customer service

Phone etiquette

Adaptability

Formation

Specialized Diploma in Medical Assisting

LVPG Medical Assistant Trainee course

Associate’s Degree in Medical Assisting

BLS - Basic Life Support (American Heart Association)

CCMA / CMA / CMAC / MAC / NCMA / NRCMA / RMA certifications

Outils

EMR systems

Microsoft Excel

Description du poste

Lehigh Valley Health Network in East Stroudsburg seeks a Medical Assistant to be the first contact for patients, combining administrative, clerical, and clinical tasks to streamline care; you will support providers and coordinate patient care with a focus on accuracy and empathy.

You will perform rooming, data collection, basic procedures, and EMR maintenance, while upholding high service standards and safety protocols in a busy outpatient setting.