Patient Care Concierge MA — Elevate Clinic Experience

1012 Lehigh Valley Physician Group - Lehigh; Allentown (Lehigh County); On-site; USD 32,000 - 48,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) is hiring a Medical Assistant to serve as the first contact for patients and support both administrative and clinical tasks. You will help with check-ins, data collection, insurance verification, and referral processing, ensuring a smooth patient experience.

The role requires EMR proficiency, strong communication, and the ability to work in a fast-paced healthcare environment while delivering compassionate care and accurate documentation.

Qualifications

• Specialized Medical Assistant diploma or LVPG Medical Assistant Trainee course.
• Strong multitasking and organizational skills are required.
• Proficiency in EMR systems, word processing, and Excel.
• Adaptability to changing priorities in a fast-paced healthcare environment.
• Excellent communication, empathy, and professional demeanor.
• Strong customer service and phone etiquette.

Responsibilities

• Coordinate patient check-in/check-out with accurate registration and data collection.
• Verify insurance eligibility and process payments; manage referrals.
• Schedule appointments to optimize clinic workflow and respond to inquiries.
• Maintain EMR documentation and quality control logs.
• Assist providers with patient data collection, examinations and procedures.
• Support room preparation, specimen collection, and follow-up calls as needed.

Skills

Multitasking

Organizational skills

Problem-solving

EMR proficiency

MS Excel

Communication skills

Customer service

Phone etiquette

Medical terminology

BLS certification

Education

Specialized Diploma as a Medical Assistant or LVPG Medical Assistant Trainee course

Associate’s Degree in Medical Assistance

Job description

Lehigh Valley Health Network (LVHN) is hiring a Medical Assistant to serve as the first contact for patients and support both administrative and clinical tasks. You will help with check-ins, data collection, insurance verification, and referral processing, ensuring a smooth patient experience.

The role requires EMR proficiency, strong communication, and the ability to work in a fast-paced healthcare environment while delivering compassionate care and accurate documentation.