Patient Care Concierge Medical Assistant

Lehigh Valley Hospital; East Stroudsburg (Monroe County); On-site; USD 23,000 - 32,000; Full time

Job summary

Lehigh Valley Health Network in East Stroudsburg, PA is hiring a Medical Assistant to serve as the first point of contact and support clinical teams. You will perform registration, manage check-in/out, coordinate referrals, and assist with patient care in a fast-paced environment.

The role combines administrative and clinical duties, requiring EMR proficiency, strong communication, and a patient-centered approach. BLS certification within 30 days is expected.

Qualifications

• Specialized Diploma as a Medical Assistant or LVPG Medical Assistant Trainee course.
• Strong multitasking, organizational, and problem-solving skills.
• Proficiency in EMR systems, word processing, and Excel.
• Ability to adapt to changing priorities while in a fast-paced healthcare environment.
• Excellent communication and interpersonal skills, demonstrating empathy and professionalism.
• Exceptional customer service and phone etiquette.
• Knowledge of clinical workflows, medical terminology, and basic patient care practices.
• BLS - Basic Life Support - American Heart Association within 30 days.

Responsibilities

• Be the first point of contact to build trust and provide exceptional patient experience.
• Coordinate check-in/check-out, verify insurance, collect payments, process referrals, and schedule appointments.
• Maintain EMR records with accuracy and compliance.
• Assist providers with collecting patient information and preparing for visits.
• Prepare and maintain exam rooms, ensuring sanitation and supply stocking.
• Collect and prepare lab specimens and complete requisitions.
• Administer medications and vaccinations per orders.
• Support patient procedures and assist with examinations.
• Perform follow-up calls 2–3 days after discharge.

Skills

Multitasking & organization

Empathy & communication

Customer service & phone etiquette

Clinical workflows & terminology

Microsoft Word & Excel

EMR proficiency

Education

Specialized Diploma as Medical Assistant

LVPG Medical Assistant Trainee course

Associate's Degree in Medical Assistant (preferred)

Tools

EMR systems

Microsoft Excel

Job description

Lehigh Valley Health Network in East Stroudsburg, PA is hiring a Medical Assistant to serve as the first point of contact and support clinical teams. You will perform registration, manage check-in/out, coordinate referrals, and assist with patient care in a fast-paced environment.

The role combines administrative and clinical duties, requiring EMR proficiency, strong communication, and a patient-centered approach. BLS certification within 30 days is expected.