Patient Concierge & Hospital Front Desk

LE001 Sturdy Memorial Hospital, Inc.; United States; On-site; USD 24,000 - 37,000; Full time

Job summary

Sturdy Memorial Hospital, Inc. is seeking a courteous receptionist to greet visitors, route patients to destinations, and manage front-desk inquiries in a busy clinical environment.

The role demands strong English communication, professional demeanor, confidentiality compliance under HIPAA, and the ability to multi-task while supporting clinical staff. A high school diploma or equivalent is required; familiarity with Microsoft Office and basic technology is a plus; occasional float to other

Qualifications

• Minimum 1 year of customer service/receptionist experience.
• Ability to communicate effectively with internal and external customers as the initial hospital representative.
• Ability to receive and direct calls to appropriate departments and patient rooms.
• Excellent command of verbal and written English; strong interpersonal communication skills.
• Adheres to confidentiality of protected information per HIPAA regulations.

Responsibilities

• Greet and direct visitors and patients to appropriate destinations.
• Answer and direct phone calls using telecommunication devices.
• Maintain confidentiality of patient and employee information.
• Assist with basic clerical tasks and front-desk duties as needed.

Skills

Customer service

Receptionist experience

Verbal English

Written English

Confidentiality

HIPAA awareness

Multi-tasking

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office

Workday

Job description

Sturdy Memorial Hospital, Inc. is seeking a courteous receptionist to greet visitors, route patients to destinations, and manage front-desk inquiries in a busy clinical environment.

The role demands strong English communication, professional demeanor, confidentiality compliance under HIPAA, and the ability to multi-task while supporting clinical staff. A high school diploma or equivalent is required; familiarity with Microsoft Office and basic technology is a plus; occasional float to other