Patient Concierge - Guest Services (Temp, Day Shift)

musc; Charleston (SC); On-site; USD 1,929,000 - 2,755,000; Part time

Job summary

The Medical University of South Carolina (MUSC) is seeking a Guest Services Representative to warmly welcome patients and visitors, assist with information and wayfinding, and support hospital operations. This temporary, part-time role reports to the Manager of Guest Services and focuses on delivering an outstanding patient experience in a dynamic environment.

Responsibilities include covering inpatient and outpatient concierge areas, greeting guests, directing needs, and achieving performance

Qualifications

• High School Diploma or equivalent is required.
• 0-6 months of work experience preferred.
• Strong customer service and communication abilities are essential.

Responsibilities

• Effectively assists patients in inpatient and outpatient Concierge units and information services areas.
• Professionally greets visitors and patients and directs them to needed services.
• Meet key performance metrics and comply with policies and processes.
• Demonstrates problem-solving to enable efficient and positive outcomes.

Skills

Customer service

Interpersonal skills

English proficiency

Education

High School Diploma or GED

Job description

The Medical University of South Carolina (MUSC) is seeking a Guest Services Representative to warmly welcome patients and visitors, assist with information and wayfinding, and support hospital operations. This temporary, part-time role reports to the Manager of Guest Services and focuses on delivering an outstanding patient experience in a dynamic environment.

Responsibilities include covering inpatient and outpatient concierge areas, greeting guests, directing needs, and achieving performance