Patient Concierge & Visitor Services Specialist

musc; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Medical University of South Carolina is seeking a Guest Services Representative to support inpatient and outpatient Concierge units and information services, ensuring high levels of patient comfort and satisfaction.

The role greets visitors and patients, ascertains needs, directs them accordingly, and collaborates with the clinical team to meet performance metrics and quality standards. Rotating shifts and on-site work are required.

Qualifications

• Customer service orientation and strong communication skills.
• Ability to work in a fast-paced hospital environment.

Responsibilities

• Effectively assists patients in multiple areas by covering inpatient and outpatient Concierge units and information services areas.
• Professionally greets visitors and patients upon arrival. Ascertains patients' and/or visitors' needs and directs them accordingly.
• Meet key performance metrics for area and demonstrate compliance with polices and processes.
• Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes.
• Performs other duties as assigned.

Education

High School Diploma or Equivalent

Job description

Medical University of South Carolina is seeking a Guest Services Representative to support inpatient and outpatient Concierge units and information services, ensuring high levels of patient comfort and satisfaction.

The role greets visitors and patients, ascertains needs, directs them accordingly, and collaborates with the clinical team to meet performance metrics and quality standards. Rotating shifts and on-site work are required.