Patient Concierge & Guest Services — Flexible PRN

Baylor Scott & White Health; College Station (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Tuition reimbursement

Paid time off

Job summary

Baylor Scott & White Health is seeking a Guest Services Concierge in Texas for a PRN schedule. You will greet guests, assist with information on local amenities, and escort patients and visitors as needed, ensuring a welcoming experience across multiple locations.

The role emphasizes high-quality customer service, clear communication, and the ability to address questions and locate services efficiently in a hospital environment.

Qualifications

• High school diploma or GED required.

Responsibilities

• Greets patients, families and visitors in a friendly professional manner.
• Answers questions and lists local amenities (dining, hotels, restaurants, etc.).
• Identifies and reports visitors, guests and patients needs; resolves issues or escalates as needed.
• Provides escorts for patients and visitors to hospital areas and refers to services.
• Maintains standards of customer service excellence.
• Maintains information on facilities, services, local restaurants and attractions.

Education

High School Diploma or GED

Job description

Baylor Scott & White Health is seeking a Guest Services Concierge in Texas for a PRN schedule. You will greet guests, assist with information on local amenities, and escort patients and visitors as needed, ensuring a welcoming experience across multiple locations.

The role emphasizes high-quality customer service, clear communication, and the ability to address questions and locate services efficiently in a hospital environment.