Patient Concierge & Front-Office Coordinator

IMAGE Specialty PartnersTM; Benicia (CA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary based on experience

Health, dental, and vision insurance

Paid time off and holidays

Retirement savings plan

Continuing education opportunities

Supportive and friendly work环境

Job summary

Axelrode Orthodontics in Benicia, CA is seeking a friendly, organized Patient Coordinator to join our practice. You will be the first point of contact, handling scheduling, inquiries, payments, and patient records to ensure a smooth, welcoming experience.

The role requires excellent communication, attention to detail, and the ability to multitask in a fast-paced environment. Prior dental front-office experience is preferred and candidates must be comfortable with scheduling software.

Qualifications

• Previous dental or orthodontic front-office experience preferred.
• Strong customer service and patient communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional, dependable, and team-oriented.
• Comfortable working with scheduling and practice-management systems.
• Strong verbal and written communication skills.

Responsibilities

• Welcome patients and provide a friendly, professional experience.
• Manage patient scheduling, confirmations, and appointment coordination.
• Answer incoming calls and assist with patient questions and inquiries.
• Maintain accurate and up-to-date patient information and records.
• Collect and process patient payments.
• Communicate effectively with patients, providers, and team members.
• Support day-to-day front-office operations and workflow.
• Maintain patient confidentiality and follow HIPAA requirements.
• Provide exceptional customer service throughout the patient experience.

Skills

Dental front-office experience

Customer service

Organizational skills

Multitask ability

Verbal and written communication

Scheduling systems

HIPAA knowledge

Tools

Practice management systems

Job description

Axelrode Orthodontics in Benicia, CA is seeking a friendly, organized Patient Coordinator to join our practice. You will be the first point of contact, handling scheduling, inquiries, payments, and patient records to ensure a smooth, welcoming experience.

The role requires excellent communication, attention to detail, and the ability to multitask in a fast-paced environment. Prior dental front-office experience is preferred and candidates must be comfortable with scheduling software.