Front Office Clinic Assistant - Temporary

Planned Parenthood Columbia Willamette; Portland (OR); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Paid time off

Holiday pay

Medical insurance

Dental insurance

Vision insurance

403(b) with employer match

Employee assistance program (EAP)

Training and development

Job summary

Planned Parenthood Columbia Willamette in Portland, OR is seeking a Front Office Clinic Assistant to support patients and keep the health center organized and efficient. You will welcome patients, check in, schedule appointments, answer phones, and help patients navigate visits.

This part-time, temporary role (30 hours/week) requires strong customer service, the ability to work with diverse patients, and comfort with EHR systems. Bilingual abilities and prior medical office experience are a plus.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in a customer service or high-volume environment.
• Ability to communicate effectively with diverse patients and coworkers.
• Comfort working both independently and as part of a team.
• Willingness to learn and adapt in a fast-paced health care environment.

Responsibilities

• Welcome and check in patients.
• Schedule appointments and help patients navigate their visits.
• Answer phones and respond to patient questions.
• Verify and update patient demographic and insurance information.
• Collect payments and support accurate patient registration.
• Communicate clearly and compassionately with patients about appointments and services.
• Maintain accurate information in the electronic health record (EHR).
• Work closely with clinical and administrative team members to keep patient flow moving smoothly.
• Help create a welcoming, inclusive, and confidential environment for every patient.

Skills

Customer service

Communication

Teamwork

Adaptability

Bilingual

Education

High school diploma or equivalent

Tools

EHR systems

Job description

As a Front Office Clinic Assistant, you'll support patients throughout their experience while helping the health center stay organized and efficient.

On a typical day, you might:

• Welcome and check in patients
• Schedule appointments and help patients navigate their visits
• Answer phones and respond to patient questions
• Verify and update patient demographic and insurance information
• Collect payments and support accurate patient registration
• Communicate clearly and compassionately with patients about appointments and services
• Maintain accurate information in the electronic health record (EHR)
• Work closely with clinical and administrative team members to keep patient flow moving smoothly
• Help create a welcoming, inclusive, and confidential environment for every patient

Schedule & Location

This is a temporary, part-time position (30 hours/week) at our Northeast Health Center - Family Planning in Portland, Oregon.

Monday: 11:00am-7:00pm

Tuesday: 8:00am-4:00pm

Wednesday: 11:00am-7:00pm

Saturday: 8:00am-4:00pm

Candidates must be able to reliably work this schedule.

Employees may be requested or required to occasionally work other days (including weekends), hours, and locations to meet operational needs.

What We’re Looking For

Required:

• High school diploma or equivalent
• 2+ years of experience in a customer service or high-volume environment
• Ability to communicate effectively with diverse patients and coworkers
• Comfort working both independently and as part of a team
• Willingness to learn and adapt in a fast-paced health care environment

Nice to Have:

• Experience in a medical setting or working directly with patients
• Familiarity with electronic health records (EHR)
• Medical office, patient registration, or scheduling experience
• Bilingual or multilingual skills

Pay & Growth

$20.37-$29.68/hour

Pay is based on experience and internal equity. Most new hires start toward the lower end of the range, with room to grow.

Additional pay opportunities:

• Bilingual premium: +$1.72/hour
• Interpreter-level premium: +$3.44/hour

Benefits & Support

We offer a benefits package that supports your health, stability, and growth:

• Paid time off (up to 4 weeks, increases over time)
• 9 paid holidays
• Medical, dental, and vision insurance (for eligible employees)
• 403(b) with 6% employer match
• Free, confidential counseling and support (EAP)
• Ongoing training and development