Patient Access & Scheduling Specialist

Talentify; Tigard (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k plan

Roth IRA

Medical, Dental and Vision insurance

Flexible Spending Account

Health Savings Account

Life/AD&D insurance

Voluntary benefits

Identity theft protection

Pet insurance

PTO accrual

Wellness day

Paid holidays

Employee Assistance Program

Job summary

The Portland Clinic is hiring a Patient Access Specialist to support the front desk and central scheduling. You will greet patients, register information, verify insurance, schedule appointments, and handle payments with accuracy and courtesy.

This role requires excellent customer service, ability to work under pressure, and willingness to participate in ongoing training. A non-exempt, 40-hour workweek is in effect with a Monday–Friday schedule.

Qualifications

• High School Diploma or equivalent.
• Bachelor’s Degree in related field preferred.

Responsibilities

• Rotate between front desk check in and central scheduling phone line functions as assigned.
• Monitor incoming phone calls, register and/or update patient information including address changes, insurance changes, and schedule patients as needed.
• Determine if an incoming call is urgent and transfer to triage nurses/appropriate medical staff.
• Take phone messages for medical staff and providers when appropriate.
• Verify insurance via appropriate method.
• Collect co-payments and/or other payments from patients as needed.
• Balance daily cash drawer upon shift completion.
• Complete the registration and check in process in clinic for patients as needed.
• Attend ongoing job-related training. Training time may be outside of normal working hours.
• Work respectfully and collaboratively in a team environment with a spirit of cooperation.
• Attend all department meetings.
• Maintain regular, in person, work attendance and punctuality, as scheduled.
• Other duties as assigned.

Education

Bachelor’s Degree in related field

Job description

The Portland Clinic is hiring a Patient Access Specialist to support the front desk and central scheduling. You will greet patients, register information, verify insurance, schedule appointments, and handle payments with accuracy and courtesy.

This role requires excellent customer service, ability to work under pressure, and willingness to participate in ongoing training. A non-exempt, 40-hour workweek is in effect with a Monday–Friday schedule.