Patient Concierge & Front Desk Specialist

Catholic Health Initiatives; Carrington (ND); On-site; USD 22,000 - 31,000; Full time

Job summary

Catholic Health Initiatives’ CHI Carrington Health is seeking a Clinic Receptionist to serve as the welcoming heart of the clinic, ensuring a calm and efficient patient journey.

You will handle patient check-in, schedule appointments, collect payments, scan records, and support insurance verification while delivering outstanding customer service. Strong interpersonal skills and comfort with EMR systems help every patient understand instructions and feel at ease.

Qualifications

• High School Graduate or equivalent.
• Two years of experience in a health care setting involving customer service to become knowledgeable in practices involved in patient admissions and financial counseling, billing and/or coordination of services related to insurance verification and patient information.
• An equivalent combination of relevant education and/or experience

Responsibilities

• Establishes and maintains effective working relationships and outstanding customer service skills.
• Performs patient check-in at the time of the visit, interviews patients and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Copies/scan patient medical records, benefits/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.
• Collects patient responsibility payments and answers routine patient insurance and billing inquiries.
• Answers phone calls, schedules appointments, ensures insurance coverage, and alerts patients as to what documentation is needed, including details associated with time-of-service payment schedules.

Skills

Customer service

Interpersonal skills

Communication

Education

High School Diploma or equivalent

Tools

Meditech

Allscripts

Google Workspace

Microsoft Office

Job description

Catholic Health Initiatives’ CHI Carrington Health is seeking a Clinic Receptionist to serve as the welcoming heart of the clinic, ensuring a calm and efficient patient journey.

You will handle patient check-in, schedule appointments, collect payments, scan records, and support insurance verification while delivering outstanding customer service. Strong interpersonal skills and comfort with EMR systems help every patient understand instructions and feel at ease.