Patient Concierge & Front Desk Specialist

Confluence Health; Wenatchee (WA); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Health Savings Accounts

Paid Time Off

Retirement Plans

Life Insurance

Long-Term Disability

Gym Membership Discount

Tuition Reimbursement

Employee Assistance Program

Adoption Assistance

Shift Differential

Job summary

Confluence Health is seeking a friendly and professional front desk representative in Washington. You will greet patients, verify information, and coordinate with healthcare staff to maintain smooth patient flow throughout the clinic.

The role requires clear communication, accurate data entry, and basic office skills. CPR certification is often required; the position is full-time with comprehensive benefits.

Qualifications

• Must communicate effectively in English, verbally and in writing.
• Typing speed of at least 35 words per minute.
• Basic computer skills required.

Responsibilities

• Greets patients and visitors promptly and courteously, prepares patient information for visits.
• Coordinates with providers and support staff to ensure efficient patient flow.
• Schedules, cancels and reschedules appointments; uses waitlist to fill openings.
• Answers phone and provides outstanding customer service.
• Operates general office equipment.
• Verifies billing, demographics and insurance information; codes new insurance as needed.
• Collects co-pays and payments and explains policy; balances accounts as appropriate.
• Maintains active Basic Life Support (CPR) certification.
• Other duties as assigned.

Skills

English proficiency

Typing 35 wpm

Basic computer skills

Education

High school diploma or GED

1 year medical office experience

Medical terminology desirable

Job description

Confluence Health is seeking a friendly and professional front desk representative in Washington. You will greet patients, verify information, and coordinate with healthcare staff to maintain smooth patient flow throughout the clinic.

The role requires clear communication, accurate data entry, and basic office skills. CPR certification is often required; the position is full-time with comprehensive benefits.