Patient Concierge & Front Desk Specialist

Compass Health Network; Union (MO); On-site; USD 22,000 - 29,000; Full time

Job summary

Compass Health Network in Union, MO is seeking a Customer Relations Specialist to be the welcoming face of the clinic and support front-office operations for multiple services.

You will greet patients, check-in/out, verify demographics/insurance, and collect co-pays while assisting with scheduling and data entry into the EHR system. The role requires strong communication and organization in a fast-paced environment.

Qualifications

• High School Diploma or GED preferred.
• At least 1 year of customer service experience required.
• Valid driver’s license and agency-established minimum automobile coverage.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, including verifying insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain strict patient confidentiality and follow HIPAA guidelines.

Skills

Customer service experience

Communication skills

Data entry

Education

High School Diploma or GED

Job description

Compass Health Network in Union, MO is seeking a Customer Relations Specialist to be the welcoming face of the clinic and support front-office operations for multiple services.

You will greet patients, check-in/out, verify demographics/insurance, and collect co-pays while assisting with scheduling and data entry into the EHR system. The role requires strong communication and organization in a fast-paced environment.