Patient Concierge / Medical Receptionist

NIVA Health; Troy (MI); Presencial; USD 25.000 - 28.000; Jornada completa

Descripción de la vacante

NIVA Health in Troy, MI is seeking a Patient Concierge to be the first and lasting impression for patients, guiding them through visits and ensuring a seamless, welcoming experience. You will greet patients, coordinate appointments, and support front-desk operations with accuracy in records and patient flow.

The role emphasizes professionalism, warmth, and teamwork, with prior medical office experience and EMR proficiency as advantages.

Formación

• High School Diploma required.
• Previous medical office or receptionist experience preferred.
• Strong interpersonal, time management, and organizational skills.
• Comfortable using computers and EMR systems.

Responsabilidades

• Greet every patient warmly and professionally upon arrival.
• Schedule, confirm, and manage appointments.
• Maintain and update the EMR system and patient records.
• Assist with lead management and outbound calls.
• Support patient flow and provider schedules.

Conocimientos

Customer service

Organization

Communication

Problem solving

Educación

High School Diploma

Herramientas

Microsoft Office

EMR experience

Descripción del empleo

Pay rate: $18 - $20 per hour

Are you the kind of person who naturally makes others feel welcome, calm, and taken care of the moment they walk through the door?

Do you thrive in fast-paced environments where organization, communication, and human connection all matter equally?

If you love being the “go-to” person who keeps everything flowing smoothly—and you take pride in delivering an exceptional experience every single time—this role was made for you.

About the Role

As a Patient Concierge, you are the first and most lasting impression of NIVA Health. You set the tone for the entire patient experience.

You’ll serve as the quarterback of the office, guiding patients through their visit, anticipating needs, and ensuring each step of their journey feels seamless, professional, and welcoming. From greeting patients and managing appointments to supporting patient flow and coordinating behind the scenes, you play a critical role in delivering a world-class experience.

You are also a Brand Ambassador for NIVA Health, consistently living our core values of Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity in every interaction—with patients, teammates, and the community.

What You’ll Be Doing

Daily Operations & Patient Experience

• Greet every patient warmly and professionally upon arrival
• Offer refreshments and ensure patients feel comfortable and informed
• Answer questions, manage intake paperwork, and update patient records accurately
• Schedule, confirm, and manage appointments
• Handle incoming and outgoing patient calls throughout the day

Clinic Flow & Administration

• Support efficient patient flow and provider schedules
• Maintain and update the EMR system (check-ins, scanning, payments, chart prep)
• Keep the reception area clean, organized, and fully stocked
• Assist with lead management, outbound calls, and appointment generation
• Participate in daily morning huddles and contribute to workflow planning

Opening & Closing Responsibilities

• Prepare schedules and charts for providers

• Complete daily checklists and ensure all tasks are executed

• Tag leads accurately and prepare for the following day

• Perform end-of-day office walkthroughs to ensure everything is properly shut down

• You’re a Great Fit If You…

  • Love helping people and take pride in creating positive experiences
  • Are highly organized, proactive, and detail-oriented
  • Communicate clearly and professionally—both verbally and in writing
  • Stay calm under pressure and solve problems efficiently
  • Enjoy being part of a collaborative, values-driven team
    Qualifications

• High School Diploma required

• Previous medical office or receptionist experience preferred

• Strong interpersonal, time management, and organizational skills

• Comfortable using computers and systems (Microsoft Office experience required; EMR experience a plus)
  Why NIVA Health?

At NIVA Health, we believe healthcare should feel personal, empowering, and thoughtful. Our clinics are built around connection, trust, and excellence—and our Patient Concierges are at the heart of that mission.

If you’re looking for a role where your professionalism, warmth, and attention to detail truly matter, we’d love to meet you.