Neurology Clinic Patient Concierge

Esperanza Neurological Group Inc; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Hope Neurological Medical Services and its affiliates is seeking a Front Desk Receptionist to be the first point of contact for patients, visitors, and callers. This role manages the front office, schedules appointments, verifies demographics and insurance, and supports the clinical team with patient-centered care.

The ideal candidate has 1–2 years of front desk experience in a medical setting, is detail-oriented, compassionate, and able to handle a high-volume environment with warmth and

Qualifications

• High school diploma or equivalent required.
• 1–2 years of front desk or medical receptionist experience required.
• Experience in medical/neurological setting preferred.
• Familiarity with insurance verification and EHR systems required.

Responsibilities

• Greet and check in all patients, visitors, and guests in a professional and welcoming manner
• Verify patient demographics, insurance information, and referral documentation at each visit
• Collect co-pays, patient balances, and process payments accurately at the time of service
• Manage patient check-out, schedule follow-ups and provide after-visit instructions
• Maintain a clean, organized front office and waiting area
• Schedule new and established patient appointments across providers and services
• Confirm and remind patients of upcoming appointments via phone, portal, or text
• Coordinate scheduling changes, cancellations, and add-ons with clinical staff
• Manage multi-line phone system and direct calls to appropriate team members

Skills

Interpersonal skills

Customer service

Organizational skills

MS Office

EHR systems

Verbal & written communication

Bilingual

Education

High school diploma or equivalent

Associate degree or medical office certification preferred

Experience in medical/neurological setting preferred

Job description

Hope Neurological Medical Services and its affiliates is seeking a Front Desk Receptionist to be the first point of contact for patients, visitors, and callers. This role manages the front office, schedules appointments, verifies demographics and insurance, and supports the clinical team with patient-centered care.

The ideal candidate has 1–2 years of front desk experience in a medical setting, is detail-oriented, compassionate, and able to handle a high-volume environment with warmth and