Patient Concierge & Scheduling Specialist

FYZICAL Therapy & Balance Centers; Troy (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Troy, MI is hiring a Customer Service Representative. You will be the first point of contact for patients, manage scheduling, insurance verification, and payments, and coordinate between patients and clinicians.

You will support a fast-paced, patient-centric environment and help ensure a smooth visit experience. The role emphasizes strong communication, reliability, detail orientation, and a compassionate approach to patients in pain, supporting the clinic

Qualifications

• 2+ years of experience in a customer-facing role.
• Ability to multitask across multiple tasks and systems.
• High school diploma or equivalent required.
• Valid driver's license and reliable transportation.
• Excellent communication with patients and staff.
• Detail-oriented with strong integrity and empathy.

Responsibilities

• Handle patient scheduling, appointments, multi-phone line.
• Gather new patient data; track all patient referrals.
• Disseminate information to patients; act as liaison between patients and physicians.
• Send and log all reports to doctors.
• Collect payments; verify insurance coverage.
• Manage mail; distribute mail to appropriate areas.
• Send benefits paperwork to billing companies.
• Schedule communications and follow-ups with patients.

Skills

2+ years of experience

Multitasking

Great communicator

Detail-oriented

Empathetic customer care

Positive attitude

Strong work ethic

Reliable transportation

Excellent at handling details

Compassionate demeanor

Education

High school diploma or equivalent

Job description

FYZICAL Therapy & Balance Centers in Troy, MI is hiring a Customer Service Representative. You will be the first point of contact for patients, manage scheduling, insurance verification, and payments, and coordinate between patients and clinicians.

You will support a fast-paced, patient-centric environment and help ensure a smooth visit experience. The role emphasizes strong communication, reliability, detail orientation, and a compassionate approach to patients in pain, supporting the clinic