Lead Front Desk & Patient Experience Specialist

Summit Spine and Joint Centers; Braselton (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Summit Spine and Joint Centers seeks a Lead Front Desk Receptionist to oversee day-to-day front desk operations, mentor staff, and ensure smooth patient flow across locations in Georgia. The role requires coordinating with Providers, Medical Assistants, and billing staff, with a focus on customer service and accurate daily tasks.

The position is full-time, benefits-eligible, and reports to the Assistant Operations Manager.

Qualifications

• Experience using eClinicalWorks or other EHR system preferred.
• 1-year clinical experience preferred.
• Bachelor's Degree preferred, or equivalent combination of education, training, and experience.

Responsibilities

• Oversee day-to-day front desk operations and training of receptionists at multiple locations.
• Delegate workload, manage shift breaks, and ensure daily tasks are completed.
• Communicate with Providers, Medical Assistants, and Lab staff to improve office efficiency.
• Train new hires across different stations and ensure accurate daily processes.

Skills

Detail oriented

Customer service

Communication skills

Willing to travel

Education

Bachelor's Degree preferred

1-year clinical experience preferred

Equivalent education/training

Tools

eClinicalWorks

Job description

Summit Spine and Joint Centers seeks a Lead Front Desk Receptionist to oversee day-to-day front desk operations, mentor staff, and ensure smooth patient flow across locations in Georgia. The role requires coordinating with Providers, Medical Assistants, and billing staff, with a focus on customer service and accurate daily tasks.

The position is full-time, benefits-eligible, and reports to the Assistant Operations Manager.