Patient Concierge & Front Desk Specialist

Martha's Vineyard Hospital; Oak Bluffs (MA); On-site; USD 29,000 - 59,000; Full time

Job summary

Mass General Brigham is seeking a Per Diem Front Desk/Patient Services role at One Hospital Road. You will greet patients, help with scheduling, and maintain accurate records and accounts in a fast-paced environment.

Requirements include a High School Diploma and 1–3 years of customer service experience, preferably in a clinical setting. HIPAA privacy adherence and strong telephone skills are essential.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of customer service experience, preferably in a clinical setting.
• 0-1 year experience required.
• Displays courteous telephone interactions with patients.
• Follows HIPAA guidelines for patient privacy.
• Maintains accuracy in demographics, financial information, and paper forms.

Responsibilities

• Greet patients and assist with check-in and appointments.
• Schedule appointments and manage patient records.
• Triages telephone calls and directs inquiries.
• Collects co-pays and assists with payments.
• Maintains office environment and supports staff onboarding.
• Arranges escort services and coordinates with the Financial Counselor.

Skills

Customer service

Phone etiquette

Education

High School Diploma

Job description

Mass General Brigham is seeking a Per Diem Front Desk/Patient Services role at One Hospital Road. You will greet patients, help with scheduling, and maintain accurate records and accounts in a fast-paced environment.

Requirements include a High School Diploma and 1–3 years of customer service experience, preferably in a clinical setting. HIPAA privacy adherence and strong telephone skills are essential.