Patient Admissions Concierge

Mass General Brigham; Northampton (MA); On-site; USD 24,000 - 35,000; Full time

Job summary

Mass General Brigham is seeking an on-site Admissions Assistant to greet patients, collect information, and guide them through the admissions process. You will ensure data accuracy in the EHR and assist with consent forms and paperwork.

The role requires a High School Diploma or equivalent and 1–2 years in healthcare or customer service, with strong communication and attention to detail. HIPAA compliance and confidentiality are essential in this position.

Qualifications

• High School Diploma or Equivalent required.
• 1-2 years in healthcare or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to handle confidential information with discretion.
• Familiarity with electronic health records (EHR) systems.

Responsibilities

• Welcome patients and visitors, obtain their personal and medical information, and enter it into the facility's EHR system.
• Coordinate with patients and insurance companies to verify coverage and eligibility for medical services.
• Assist patients in completing admission forms, consent documents, and any additional paperwork for their visit.
• Communicate with patients, families, and caregivers about admissions process, required documents, and preparations.
• Ensure compliance with HIPAA guidelines and patient confidentiality.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Data entry

HIPAA privacy

Education

High School Diploma or Equivalent

Tools

Electronic Health Records (EHR) systems

Basic computer proficiency

Job description

Mass General Brigham is seeking an on-site Admissions Assistant to greet patients, collect information, and guide them through the admissions process. You will ensure data accuracy in the EHR and assist with consent forms and paperwork.

The role requires a High School Diploma or equivalent and 1–2 years in healthcare or customer service, with strong communication and attention to detail. HIPAA compliance and confidentiality are essential in this position.