Patient Concierge & Front Desk Specialist

StrideCare; McKinney (TX); On-site; USD 35,000 - 42,000; Full time

Job summary

StrideCare in McKinney, TX is seeking a Front Office Associate to deliver patient-centered front desk support in an outpatient setting. You will greet patients, register new patients, update records, verify insurance, and schedule appointments to maximize clinic efficiency.

The role requires strong interpersonal and communication skills, proficiency with Athena EHR, and at least 2 years of front office experience in a physician's office or hospital. MS Office knowledge is expected.

Qualifications

• High School Diploma.
• Customer service experience, preferably in healthcare.
• Minimum of 2 years as front office associate/receptionist in a physician's office or hospital.
• Working knowledge of medical terminology and health care insurance.
• Working knowledge of MS Office (MS Word, Excel, Outlook).

Responsibilities

• Greet and welcome patients with a positive and friendly attitude.
• Conduct chart preparations, register new patients, update records, and verify insurance authorization.
• Schedule and confirm patient appointments, ensuring efficient use of appointment slots.
• Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.
• Collect co-pays, co-insurance, deductibles, or outstanding balances from patients. Prepare payment plans as needed. Reconcile payments at the end of the day and prepare/upload necessary documents.
• Maintain a neat and organized front desk area.
• Coordinate with medical staff to ensure a smooth patient flow.
• Handle sensitive patient information confidentially.
• Assist with administrative tasks as needed, including generating reports for marketing or patient communication.
• Actively engage in cross-training initiatives to acquire proficiency in various clinic functions.
• Provide coverage for other clinics as needed, demonstrating adaptability and teamwork.
• Collaborate with team members across clinics to maintain a cohesive and supportive work environment.
• Embrace opportunities for continuous learning and skill development to enhance overall clinic efficiency.
• Other duties as assigned.

Skills

Interpersonal skills

Time management

Attention to detail

Cleanliness & protocols

Education

High School Diploma

Tools

Athena EHR

MS Office

Job description

StrideCare in McKinney, TX is seeking a Front Office Associate to deliver patient-centered front desk support in an outpatient setting. You will greet patients, register new patients, update records, verify insurance, and schedule appointments to maximize clinic efficiency.

The role requires strong interpersonal and communication skills, proficiency with Athena EHR, and at least 2 years of front office experience in a physician's office or hospital. MS Office knowledge is expected.