FRONT OFFICE ASSOCIATE

StrideCare; Round Rock (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

StrideCare is seeking a friendly Front Office Associate to deliver exceptional patient care in an outpatient setting. You will manage registration, appointment scheduling, insurance verification, and payments while supporting smooth clinic operations.

The role requires strong communication, attention to detail, and proficiency with Athena EHR and MS Office. Prior healthcare front desk experience is preferred; high school diploma required.

Qualifications

• High School Diploma required.
• 2+ years of front office/reception experience in a healthcare setting.
• Working knowledge of medical terminology and health care insurance.
• Proficient with MS Office (Word, Excel, Outlook).
• Athena EHR or similar EHR systems experience preferred.

Responsibilities

• Greet and assist patients with a friendly, professional demeanor.
• Register new patients and verify/update patient records and insurance information.
• Schedule and confirm appointments; manage appointment slots efficiently.
• Answer phones and route inquiries to appropriate staff.
• Collect co-pays and balances; assist with payment plans and daily reconciliation.
• Maintain organized front desk and coordinate with medical staff for patient flow.
• Handle confidential patient information in compliance with privacy regulations.
• Support other clinics as needed and participate in cross-training.

Skills

Interpersonal skills

Time management

Attention to detail

EHR proficiency

MS Office

Education

High School Diploma

Tools

Athena EHR

MS Office

Job description

Description

Job Summary:

Professional and courteous Front Office Associate with a commitment to providing exceptional patient care in an outpatient setting. Adept at performing a wide range of administrative tasks to support healthcare delivery. Possesses strong communication skills to interact with patients, healthcare professionals, and administrative staff. Committed to maintaining a patient-centric focus while ensuring the smooth operation of daily clinic activities.

Supervisory Responsibilities: N/A

Essential Duties / Responsibilities:

• Greet and welcome patients with a positive and friendly attitude.
• Conduct chart preparations, register new patients, update existing patient records, and verify insurance authorization.
• Schedule and confirm patient appointments, ensuring efficient use of appointment slots.
• Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.
• Collect co-pays, co-insurance, deductibles, or outstanding balances from patients. Prepare payment plans as needed. Reconcile payments at the end of the day and prepare/upload necessary documents.
• Maintain a neat and organized front desk area.
• Coordinate with medical staff to ensure a smooth patient flow.
• Handle sensitive patient information confidentially.
• Assist with administrative tasks as needed, including generating reports for marketing or patient communication.
• Actively engage in cross-training initiatives to acquire proficiency in various clinic functions.
• Provide coverage for other clinics as needed, demonstrating adaptability and teamwork.
• Collaborate with team members across clinics to maintain a cohesive and supportive work environment.
• Embrace opportunities for continuous learning and skill development to enhance overall clinic efficiency.
• Other duties as assigned.

Required Skills / Abilities:

• Interpersonal skills, including effective communication with patients, families, and other members of the healthcare team.
• Time management skills.
• Cleanliness and adherence to protocols.
• Attention to detail.
• Proficient use of Athena EHR or a similar Electronic Health Record (EHR) system.

Education and Experience:

• High School Diploma.
• Customer service experience, preferably in a healthcare-related setting.
• Minimum of 2 years of experience as a front office associate/receptionist in a physician's office or hospital.
• Working knowledge of medical terminology and health care insurance.
• Working knowledge of MS Office (MS Word, Excel, and Outlook)

*StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.

Requirements

• Involves sitting, standing, and walking for extended periods of time.
• Full range of body motion, including reaching, bending, and stretching.
• The ability to lift and carry moderately heavy items, such as boxes of documents or supplies.
• Good manual and finger dexterity.