Outpatient Front Desk Specialist

StrideCare; Addison, Northern (TX, KY); Hybrid; USD 32,000 - 44,000; Full time

Job summary

StrideCare in Addison, TX seeks a Front Office Associate to deliver courteous patient service in an outpatient setting. You will perform a broad range of administrative tasks, including patient registration, appointment scheduling, insurance verification, and payment collection, while supporting seamless clinic operations.

The role requires strong communication, attention to detail, and teamwork, with proficiency in Athena EHR and MS Office.

Qualifications

• High School Diploma required.
• Customer service experience, preferably in a healthcare setting.
• Minimum of 2 years as a front office associate/receptionist in a physician's office or hospital.
• Working knowledge of medical terminology and health care insurance.
• Working knowledge of MS Office (Word, Excel, Outlook).

Responsibilities

• Greet and welcome patients with a positive, friendly attitude.
• Register new patients and update records; verify insurance authorization.
• Schedule and confirm patient appointments and manage slots efficiently.
• Answer calls and direct inquiries to the appropriate staff.
• Collect co-pays, coinsurance, deductibles; arrange payment plans and reconcile daily payments.
• Maintain a neat, organized front desk area.
• Coordinate with medical staff to ensure smooth patient flow.
• Handle confidential patient information securely.
• Assist with administrative tasks and generate marketing/patient communication reports.
• Engage in cross-training to support clinic functions and cover other clinics as needed.
• Collaborate with team across clinics to maintain a cohesive work environment.
• Pursue opportunities for ongoing learning to improve clinic efficiency.

Skills

Interpersonal skills

Time management

Attention to detail

Cleanliness & protocols

Education

High School Diploma

Tools

Athena EHR

MS Office

Job description

StrideCare in Addison, TX seeks a Front Office Associate to deliver courteous patient service in an outpatient setting. You will perform a broad range of administrative tasks, including patient registration, appointment scheduling, insurance verification, and payment collection, while supporting seamless clinic operations.

The role requires strong communication, attention to detail, and teamwork, with proficiency in Athena EHR and MS Office.