Patient Care Front Desk Specialist (Outpatient)

StrideCare; Austin (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

StrideCare in Austin, TX, is seeking a full-time Front Office Associate for an outpatient clinic. You will greet patients, register new arrivals, verify insurance, schedule appointments, and handle payments with confidentiality and great patient service.

The role requires strong communication, organization, and familiarity with EHR systems and MS Office. Candidates should have healthcare customer service experience and a high school diploma.

Qualifications

• Minimum of 2 years of front office/receptionist experience in a physician's office or hospital.
• High School Diploma required; customer service experience in healthcare preferred.
• Working knowledge of medical terminology and health care insurance.
• Proficient with MS Office (Word, Excel, Outlook) and Athena EHR.

Responsibilities

• Greet and welcome patients with a positive and friendly attitude.
• Register new patients, update records, and verify insurance authorization.
• Schedule and confirm patient appointments, and manage appointment slots.
• Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.
• Collect co-pays, co-insurance, deductibles, or outstanding balances; reconcile payments daily.
• Maintain a neat and organized front desk area.
• Coordinate with medical staff to ensure smooth patient flow.
• Handle confidential patient information appropriately.
• Assist with administrative tasks and generate reports for marketing or patient communication.
• Cross-train and provide coverage for other clinics as needed; collaborate with team across clinics.

Skills

Interpersonal communication

Time management

Attention to detail

Cleanliness & protocol adherence

Education

High School Diploma

Customer service experience in healthcare

2 years front office/receptionist experience in a physician's office or hospital

Tools

Athena EHR

MS Office (Word, Excel, Outlook)

Job description

StrideCare in Austin, TX, is seeking a full-time Front Office Associate for an outpatient clinic. You will greet patients, register new arrivals, verify insurance, schedule appointments, and handle payments with confidentiality and great patient service.

The role requires strong communication, organization, and familiarity with EHR systems and MS Office. Candidates should have healthcare customer service experience and a high school diploma.