Patient Experience Front Desk Specialist

StrideCare; Round Rock (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

StrideCare is seeking a friendly Front Office Associate to deliver exceptional patient care in an outpatient setting. You will manage registration, appointment scheduling, insurance verification, and payments while supporting smooth clinic operations.

The role requires strong communication, attention to detail, and proficiency with Athena EHR and MS Office. Prior healthcare front desk experience is preferred; high school diploma required.

Qualifications

• High School Diploma required.
• 2+ years of front office/reception experience in a healthcare setting.
• Working knowledge of medical terminology and health care insurance.
• Proficient with MS Office (Word, Excel, Outlook).
• Athena EHR or similar EHR systems experience preferred.

Responsibilities

• Greet and assist patients with a friendly, professional demeanor.
• Register new patients and verify/update patient records and insurance information.
• Schedule and confirm appointments; manage appointment slots efficiently.
• Answer phones and route inquiries to appropriate staff.
• Collect co-pays and balances; assist with payment plans and daily reconciliation.
• Maintain organized front desk and coordinate with medical staff for patient flow.
• Handle confidential patient information in compliance with privacy regulations.
• Support other clinics as needed and participate in cross-training.

Skills

Interpersonal skills

Time management

Attention to detail

EHR proficiency

MS Office

Education

High School Diploma

Tools

Athena EHR

MS Office

Job description

StrideCare is seeking a friendly Front Office Associate to deliver exceptional patient care in an outpatient setting. You will manage registration, appointment scheduling, insurance verification, and payments while supporting smooth clinic operations.

The role requires strong communication, attention to detail, and proficiency with Athena EHR and MS Office. Prior healthcare front desk experience is preferred; high school diploma required.