FRONT OFFICE ASSOCIATE

StrideCare; Austin (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

StrideCare in Austin, TX, is seeking a full-time Front Office Associate for an outpatient clinic. You will greet patients, register new arrivals, verify insurance, schedule appointments, and handle payments with confidentiality and great patient service.

The role requires strong communication, organization, and familiarity with EHR systems and MS Office. Candidates should have healthcare customer service experience and a high school diploma.

Qualifications

• Minimum of 2 years of front office/receptionist experience in a physician's office or hospital.
• High School Diploma required; customer service experience in healthcare preferred.
• Working knowledge of medical terminology and health care insurance.
• Proficient with MS Office (Word, Excel, Outlook) and Athena EHR.

Responsibilities

• Greet and welcome patients with a positive and friendly attitude.
• Register new patients, update records, and verify insurance authorization.
• Schedule and confirm patient appointments, and manage appointment slots.
• Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.
• Collect co-pays, co-insurance, deductibles, or outstanding balances; reconcile payments daily.
• Maintain a neat and organized front desk area.
• Coordinate with medical staff to ensure smooth patient flow.
• Handle confidential patient information appropriately.
• Assist with administrative tasks and generate reports for marketing or patient communication.
• Cross-train and provide coverage for other clinics as needed; collaborate with team across clinics.

Skills

Interpersonal communication

Time management

Attention to detail

Cleanliness & protocol adherence

Education

High School Diploma

Customer service experience in healthcare

2 years front office/receptionist experience in a physician's office or hospital

Tools

Athena EHR

MS Office (Word, Excel, Outlook)

Job description

Job Summary: Professional and courteous Front Office Associate with a commitment to providing exceptional patient care in an outpatient setting. Adept at performing a wide range of administrative tasks to support healthcare delivery. Possesses strong communication skills to interact with patients, healthcare professionals, and administrative staff. Committed to maintaining a patient-centric focus while ensuring the smooth operation of daily clinic activities.

Job Type: Full-time

Description

Professional and courteous Front Office Associate with a commitment to providing exceptional patient care in an outpatient setting. Adept at performing a wide range of administrative tasks to support healthcare delivery. Possesses strong communication skills to interact with patients, healthcare professionals, and administrative staff. Committed to maintaining a patient-centric focus while ensuring the smooth operation of daily clinic activities.

Supervisory Responsibilities

N/A

Essential Duties / Responsibilities

• Greet and welcome patients with a positive and friendly attitude.
• Conduct chart preparations, register new patients, update existing patient records, and verify insurance authorization.
• Schedule and confirm patient appointments, ensuring efficient use of appointment slots.
• Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.
• Collect co-pays, co-insurance, deductibles, or outstanding balances from patients. Prepare payment plans as needed. Reconcile payments at the end of the day and prepare/upload necessary documents.
• Maintain a neat and organized front desk area.
• Coordinate with medical staff to ensure a smooth patient flow.
• Handle sensitive patient information confidentially.
• Assist with administrative tasks as needed, including generating reports for marketing or patient communication.
• Actively engage in cross-training initiatives to acquire proficiency in various clinic functions.
• Provide coverage for other clinics as needed, demonstrating adaptability and teamwork.
• Collaborate with team members across clinics to maintain a cohesive and supportive work environment.
• Embrace opportunities for continuous learning and skill development to enhance overall clinic efficiency.
• Other duties as assigned.

Required Skills / Abilities

• Interpersonal skills, including effective communication with patients, families, and other members of the healthcare team.
• Time management skills.
• Cleanliness and adherence to protocols.
• Attention to detail.
• Proficient use of Athena EHR or a similar Electronic Health Record (EHR) system.

Education And Experience

• High School Diploma.
• Customer service experience, preferably in a healthcare-related setting.
• Minimum of 2 years of experience as a front office associate/receptionist in a physician's office or hospital.
• Working knowledge of medical terminology and health care insurance.
• Working knowledge of MS Office (MS Word, Excel, and Outlook)

StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.

Requirements

• Involves sitting, standing, and walking for extended periods of time.
• Full range of body motion, including reaching, bending, and stretching.
• The ability to lift and carry moderately heavy items, such as boxes of documents or supplies.
• Good manual and finger dexterity.