Front Desk & Patient Services Coordinator

QualDerm Partners; Westerville (OH); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off

Life Insurance

Disability Protection

Wellness Plans

Employee Assistance Program

Employee Discounts

Referral Bonuses

Job summary

QualDerm Partners is seeking a Front Office Receptionist to manage patient registration using our medical systems. You will verify insurance coverage and provide exemplary customer service to patients, families, and providers in a fast-paced dermatology setting.

Responsibilities include greeting patients, updating records in the EMR, scheduling, and assisting with follow-up communications. Strong organization and confidentiality are essential in this role.

Qualifications

• High School Diploma required; Associates Degree preferred
• 1 year customer service experience in health care office preferred

Responsibilities

• Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries
• Notes patient arrival in Practice Management System (EMR)
• Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system
• Prepares necessary patient paperwork prior to patient's appointment
• Calls "No Show" appointments to reschedule and notates in the system
• Maintains patient satisfaction by scheduling appointments and addressing questions
• Obtains patient information and verifies insurance eligibility in the EMR
• Collects copays and balances at check-in/out and records financial information
• Maintains confidentiality of personal and financial information
• Supports clinic social media presence as directed

Skills

Customer service

Communication

Medical office experience

EMR systems

Education

High School Diploma

Associate Degree

Job description

QualDerm Partners is seeking a Front Office Receptionist to manage patient registration using our medical systems. You will verify insurance coverage and provide exemplary customer service to patients, families, and providers in a fast-paced dermatology setting.

Responsibilities include greeting patients, updating records in the EMR, scheduling, and assisting with follow-up communications. Strong organization and confidentiality are essential in this role.