Patient Concierge & Front Desk Specialist

Wilmington Health Pllc; Leland (NC); On-site; USD 34,000 - 44,000; Full time

Job summary

Wilmington Health in Leland, NC is seeking a Patient Representative to provide front office support in clinical areas and facilitate smooth patient flow.

You will check patients in/out, schedule and coordinate appointments, verify eligibility and referrals, and direct patients to the Central Business Office for billing questions.

The role requires strong customer service, professionalism, and teamwork; experience in medical office administration is preferred.

Qualifications

• High School Diploma or GED required.
• Preferred experience in Medical Office Administration.
• BLS/CPR certification preferred.

Responsibilities

• Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner.
• Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets.
• Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities).
• Answers incoming calls and takes necessary action.
• Maintains provider schedules as directed by manager.

Skills

Customer Service

Communication

Teamwork

Professionalism/Integrity/Responsibil

Interpersonal Relationships/Communic

Judgment/Decision Making/Problem Solv

Quality/Quantity

Organizational Skills/Time Management

Education

High School Diploma or GED Equivalent

Job description

Wilmington Health in Leland, NC is seeking a Patient Representative to provide front office support in clinical areas and facilitate smooth patient flow.

You will check patients in/out, schedule and coordinate appointments, verify eligibility and referrals, and direct patients to the Central Business Office for billing questions.

The role requires strong customer service, professionalism, and teamwork; experience in medical office administration is preferred.