Patient Experience Front Desk Specialist

Wilmington Health PLLC; Carolina Beach (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

Wilmington Health PLLC in Carolina Beach, NC, seeks a Patient Representative to provide front office support in clinical areas, greeting patients, verifying information, and directing them through the visit process.

The role includes checking patients in/out, coordinating appointments across sites, handling calls, updating records, and assisting with billing inquiries while maintaining professional communication.

Qualifications

• High school diploma or GED required.
• Prior experience in medical office administration preferred.
• Knowledge of scheduling, billing, and patient intake processes is a plus.

Responsibilities

• Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner.
• Checks patients in and out and manages forms, notes, and scripts.
• Schedules and coordinates all patient appointments across multiple facilities.
• Answers incoming calls and directs inquiries appropriately.
• Maintains provider schedules and on-call coverage.
• Assists with billing inquiries and communications as needed.

Skills

Customer Service

Communication

Professionalism

Teamwork

Time Management

Education

High School Diploma or GED Equivalent

Job description

Wilmington Health PLLC in Carolina Beach, NC, seeks a Patient Representative to provide front office support in clinical areas, greeting patients, verifying information, and directing them through the visit process.

The role includes checking patients in/out, coordinating appointments across sites, handling calls, updating records, and assisting with billing inquiries while maintaining professional communication.