Patient Access Concierge — Front Desk & Scheduling

Wilmington Health; Wilmington (NC); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Wilmington Health is seeking a Patient Representative for the Pain/Neuro department in Midtown. This full-time role provides front office support, greets patients, manages check-ins/outs, schedules appointments, answers calls, and coordinates with care teams to ensure smooth patient flow.

The role emphasizes professional interactions, accuracy in data entry, and collaboration with the health care team to maintain efficient department operations.

Qualifications

• High school diploma or GED required.
• Preferred: Medical Office Administration experience.
• Preferred: BLS/CPR certification.

Responsibilities

• Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner.
• Checks patients in and out following standard processes; manages forms, samples, and scripts.
• Schedules and coordinates appointments across multiple facilities.
• Answers incoming calls and directs actions as needed.
• Maintains provider and on-call schedules; assists with billing inquiries as required.

Skills

Customer Service

Professionalism

Teamwork

Communication

Education

High School Diploma or GED

BLS/CPR Certified

Job description

Wilmington Health is seeking a Patient Representative for the Pain/Neuro department in Midtown. This full-time role provides front office support, greets patients, manages check-ins/outs, schedules appointments, answers calls, and coordinates with care teams to ensure smooth patient flow.

The role emphasizes professional interactions, accuracy in data entry, and collaboration with the health care team to maintain efficient department operations.