Patient Concierge & Front Desk Specialist

Ultipro; Indianapolis, Northern (IN, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health coverage

Family building support

Paid parental leave

PTO and holidays

Job summary

Indiana Fertility Institute in Indianapolis, IN is seeking a Medical Receptionist/Patient Concierge to warmly welcome patients, manage scheduling and front desk duties, and coordinate with the clinical team. The role requires experience in medical administration, HIPAA knowledge, and EMR proficiency.

The position is full-time, with regular hours Monday–Friday and weekend rotation as described in the posting. A high school diploma or GED is required, with a preference for additional education.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's preferred.
• 1+ years medical administrative experience required.
• Proficiency in keyboarding and experience with EMR.
• Knowledge of HIPAA requirements.

Responsibilities

• Welcome patients with compassion and professionalism.
• Schedule, confirm, and coordinate appointments and follow-up visits.
• Answer calls, respond to inquiries, route messages to clinical staff.
• Register patients, update EMR, verify insurance, maintain documentation.
• Collect copayments, process payments, assist with billing questions.
• Maintain patient confidentiality and HIPAA compliance.
• Provide administrative support for front office operations.

Skills

Multitasking

Patient-oriented service

Phone etiquette

HIPAA compliance

Education

High school diploma or GED

Associate's or Bachelor's preferred

Tools

Electronic Medical Records (EMR) system

Job description

Indiana Fertility Institute in Indianapolis, IN is seeking a Medical Receptionist/Patient Concierge to warmly welcome patients, manage scheduling and front desk duties, and coordinate with the clinical team. The role requires experience in medical administration, HIPAA knowledge, and EMR proficiency.

The position is full-time, with regular hours Monday–Friday and weekend rotation as described in the posting. A high school diploma or GED is required, with a preference for additional education.