Patient Concierge - Receptionist

Ultipro; Indianapolis, Northern (IN, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health coverage

Family building support

Paid parental leave

PTO and holidays

Job summary

Indiana Fertility Institute in Indianapolis, IN is seeking a Medical Receptionist/Patient Concierge to warmly welcome patients, manage scheduling and front desk duties, and coordinate with the clinical team. The role requires experience in medical administration, HIPAA knowledge, and EMR proficiency.

The position is full-time, with regular hours Monday–Friday and weekend rotation as described in the posting. A high school diploma or GED is required, with a preference for additional education.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's preferred.
• 1+ years medical administrative experience required.
• Proficiency in keyboarding and experience with EMR.
• Knowledge of HIPAA requirements.

Responsibilities

• Welcome patients with compassion and professionalism.
• Schedule, confirm, and coordinate appointments and follow-up visits.
• Answer calls, respond to inquiries, route messages to clinical staff.
• Register patients, update EMR, verify insurance, maintain documentation.
• Collect copayments, process payments, assist with billing questions.
• Maintain patient confidentiality and HIPAA compliance.
• Provide administrative support for front office operations.

Skills

Multitasking

Patient-oriented service

Phone etiquette

HIPAA compliance

Education

High school diploma or GED

Associate's or Bachelor's preferred

Tools

Electronic Medical Records (EMR) system

Job description

Indiana Fertility Institute null
10610 N Pennsylvania St
Suite 101
Indianapolis, IN 46280, USA

Description

We are seeking to fill our Medical Receptionist/Patient Concierge position with an experienced individual who is a master at multi-tasking and loves to help make patients feel welcome upon arrival. The primary responsibilities will be scheduling, answering phones, and other duties such as patient online inquiries. This is a full-time position.

HOURS: Monday - Friday, 8:15am - 4:45pm. Saturday, Sunday and holiday rotation required.

Responsibilities include:

• Welcome patients with compassion and professionalism, creating a supportive and positive experience.
• Schedule, confirm, and coordinate appointments, procedures, and follow-up visits.
• Answer incoming calls, respond to patient inquiries, and route messages to the appropriate clinical team.
• Register patients, update electronic medical records (EMR), verify insurance information, and maintain accurate documentation.
• Collect copayments, process payments, and assist patients with basic billing and insurance questions.
• Maintain patient confidentiality and ensure compliance with HIPAA and clinic policies.
• Provide administrative support by preparing medical records, coordinating communication with clinical staff, and assisting with daily front office operations.

Skills & Requirements:

• High school diploma or GED required - Associate's or Bachelor's preferred
• 1 or more years of MEDICAL ADMINISTRATIVE EXPERIENCE REQUIRED - this is a MUST!
• Proficiency in keyboarding skills and experience with electronic medical records
• Must be knowledgeable of HIPAA requirements

Why You'll Love Working Here – Our Amazing Benefits:

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available .

Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.

Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!

Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.