Patient Concierge & Front Desk Specialist

HCA Healthcare; Independence (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Wellbeing support

Paid time off

401(k) plan with match

Employee stock purchase plan

Tuition assistance

Fertility and family building benefits

Job summary

HCA Healthcare's CareNow urgent care in Independence, MO seeks a patient services associate to manage front-desk check-in, answer calls, verify insurance, and collect demographic information while balancing daily cash and payments. Preferred candidates have 1 year of clinical experience, must obtain BLS within 30 days, and demonstrate strong customer service and computer skills across multiple systems.

This role is incentive eligible and part of a large national network focused on compassionate

Qualifications

• 1 year of clinical experience in a patient care setting is preferred.
• Obtain BLS certification within 30 days of start required.
• Strong customer service skills.
• Ability to work with multiple computer programs.

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
• Answers phone calls to the clinic and provides information or refers questions to others as needed
• Verifies insurance timely and accurately
• Ensures the occupational client’s preference card is followed and occupational procedures
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented

Skills

Customer service

Computer literacy

Education

BLS Certification

Job description

HCA Healthcare's CareNow urgent care in Independence, MO seeks a patient services associate to manage front-desk check-in, answer calls, verify insurance, and collect demographic information while balancing daily cash and payments. Preferred candidates have 1 year of clinical experience, must obtain BLS within 30 days, and demonstrate strong customer service and computer skills across multiple systems.

This role is incentive eligible and part of a large national network focused on compassionate