Patient Care Coordinator — Incentive Eligible

HCA Healthcare; Green Hill (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) matching

Tuition assistance

Employee discounts

Job summary

CareNow, part of HCA Healthcare, is seeking a Patient Care Representative to welcome patients, check them in, and support front-desk operations in a fast-paced clinic environment. You will answer calls, verify insurance, collect demographics, and ensure accurate documentation across systems.

The role requires strong customer service, teamwork, and the ability to use multiple computer programs; BLS certification within 30 days is required.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred.
• BLS certification within 30 days of start required
• Strong customer service skills
• Ability to work with multiple computer programs

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
• Answers phone calls to the clinic and provides information or refers questions to others as needed
• Verifies insurance timely and accurately
• Ensures the occupational client’s preference card is followed and occupational procedures
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented

Skills

Clinical experience

Customer service

Multi-system proficiency

Education

1 year of clinical experience preferred

Tools

BLS certification within 30 days

Job description

CareNow, part of HCA Healthcare, is seeking a Patient Care Representative to welcome patients, check them in, and support front-desk operations in a fast-paced clinic environment. You will answer calls, verify insurance, collect demographics, and ensure accurate documentation across systems.

The role requires strong customer service, teamwork, and the ability to use multiple computer programs; BLS certification within 30 days is required.