Patient Care Coordinator | Front Desk & Insurance Support

HCA Healthcare; Chantilly (VA); On-site; USD 2,657,000 - 3,651,000; Full time

Job summary

HCA Healthcare's CareNow urgent care is seeking a Patient Care Representative to support patient care, check-in processes, and insurance verification. This role requires flexible hours to cover the clinic schedule, with responsibilities including handling phone inquiries, completing paperwork, and maintaining accurate demographic and insurance information.

The position emphasizes collaboration within a team, strong customer service, and the ability to operate multiple computer systems to support

Qualifications

• 1 year of clinical experience in a patient care setting is preferred.
• Obtain BLS certification within 30 days of start required
• Strong customer service skills
• Ability to work with multiple computer programs

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
• Answers phone calls to the clinic and provides information or refers questions to others as needed
• Verifies insurance timely and accurately
• Ensures the occupational client’s preference card is followed and occupational procedures
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented
• The CareNow Urgent Care Clinic hours are Monday-Friday 8am-9pm, Saturdays 8am-8pm, and Sundays 8am-5pm. You must have the flexibility to work during those hours.

Skills

Customer service

Clinical experience

BLS certification

Job description

HCA Healthcare's CareNow urgent care is seeking a Patient Care Representative to support patient care, check-in processes, and insurance verification. This role requires flexible hours to cover the clinic schedule, with responsibilities including handling phone inquiries, completing paperwork, and maintaining accurate demographic and insurance information.

The position emphasizes collaboration within a team, strong customer service, and the ability to operate multiple computer systems to support