Patient Concierge & Front Desk Specialist

Cook Children's; Frisco (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Cook Children's in Frisco, TX is seeking a Medical Receptionist to greet patients and create a friendly in-take and checkout experience. The role requires clear communication, adaptability to staffing and patient volume changes, and a commitment to accurate registration and billing.

You will handle phones, scheduling, insurance terminology, and basic payments while upholding clinic policies. A High School diploma and customer service experience are required, with strong interpersonal skills to

Qualifications

• High School diploma or equivalent required.
• Customer service experience preferred.
• Exhibit good interpersonal and communication skills.

Responsibilities

• Greet patients and establish a friendly intake and checkout encounter.
• Maintain patient flow; answer phones promptly and courteously.
• Schedule, register, and handle billing and payment collection.
• Learn diversified insurance plans and medical terminology.
• Support front desk operations amid staffing and patient-volume changes.

Skills

Customer service

Interpersonal communication

Communication skills

Education

High School diploma or equivalent

Job description

Cook Children's in Frisco, TX is seeking a Medical Receptionist to greet patients and create a friendly in-take and checkout experience. The role requires clear communication, adaptability to staffing and patient volume changes, and a commitment to accurate registration and billing.

You will handle phones, scheduling, insurance terminology, and basic payments while upholding clinic policies. A High School diploma and customer service experience are required, with strong interpersonal skills to