Patient Concierge & Front Desk Specialist

Tanner; Carrollton (GA); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

Tanner Medical Group in Carrollton, GA seeks a friendly front desk associate to greet patients, check them in and out, schedule appointments, and collect copays and payments. You will use computer systems and maintain accuracy while delivering strong customer service.

The role emphasizes clear communication with patients, staff, and third-party payers, multitasking in a fast-paced environment, and presenting a professional appearance in person and on the phone.

Qualifikationen

• High School Diploma or GED required.
• No prior work experience required.
• One year of customer service experience preferred.
• Healthcare setting experience preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals.
• Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion

Aufgaben

• Check-in and check-out patients, collect copays, deductibles and coinsurances.
• Register patients, post payments, and take messages.
• Answer phones, schedule appointments, maintain high level of customer service.

Kenntnisse

Customer service

Healthcare setting

Communication

Multitasking

Teamwork

Organization

Computer proficiency

Professional appearance

Attention to detail

Initiative

Ausbildung

High School Diploma or GED

Jobbeschreibung

Tanner Medical Group in Carrollton, GA seeks a friendly front desk associate to greet patients, check them in and out, schedule appointments, and collect copays and payments. You will use computer systems and maintain accuracy while delivering strong customer service.

The role emphasizes clear communication with patients, staff, and third-party payers, multitasking in a fast-paced environment, and presenting a professional appearance in person and on the phone.