Patient Experience Front Desk Specialist

Tanner-Health-1; Villa Rica (GA); On-site; USD 31,000 - 42,000; Full time

Job summary

Tanner Medical Group in Villa Rica, GA is seeking a front desk receptionist responsible for patient check-in and check-out, billing processes, and scheduling follow-up appointments. The role requires strong customer service and the ability to multi-task in a fast-paced healthcare office.

You will assist with answering calls, registering new patients, and guiding them through the appointment process, ensuring accuracy and courtesy in every interaction.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience preferred.
• Experience in a healthcare setting preferred.
• Must communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, patients and third-party payers.
• Able to organize, analyze and prioritize work with a professional appearance and detail orientation.

Responsibilities

• Front desk duties including check-in and check-out for patients.
• Enter charges, collect deductibles and coinsurances, post payments and schedule follow-up appointments.
• Answer telephone, register new patients and assist with scheduling.

Skills

Customer service

Healthcare setting experience

Communication skills

Public relations

Teamwork

Multi-tasking

Billing questions handling

Attention to detail

Computer proficiency

Education

High School Diploma or GED

Job description

Tanner Medical Group in Villa Rica, GA is seeking a front desk receptionist responsible for patient check-in and check-out, billing processes, and scheduling follow-up appointments. The role requires strong customer service and the ability to multi-task in a fast-paced healthcare office.

You will assist with answering calls, registering new patients, and guiding them through the appointment process, ensuring accuracy and courtesy in every interaction.