Clinic Receptionist

Catholic Health Initiatives; Carrington (ND); On-site; USD 22,000 - 31,000; Full time

Job summary

Catholic Health Initiatives’ CHI Carrington Health is seeking a Clinic Receptionist to serve as the welcoming heart of the clinic, ensuring a calm and efficient patient journey.

You will handle patient check-in, schedule appointments, collect payments, scan records, and support insurance verification while delivering outstanding customer service. Strong interpersonal skills and comfort with EMR systems help every patient understand instructions and feel at ease.

Qualifications

• High School Graduate or equivalent.
• Two years of experience in a health care setting involving customer service to become knowledgeable in practices involved in patient admissions and financial counseling, billing and/or coordination of services related to insurance verification and patient information.
• An equivalent combination of relevant education and/or experience

Responsibilities

• Establishes and maintains effective working relationships and outstanding customer service skills.
• Performs patient check-in at the time of the visit, interviews patients and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Copies/scan patient medical records, benefits/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.
• Collects patient responsibility payments and answers routine patient insurance and billing inquiries.
• Answers phone calls, schedules appointments, ensures insurance coverage, and alerts patients as to what documentation is needed, including details associated with time-of-service payment schedules.

Skills

Customer service

Interpersonal skills

Communication

Education

High School Diploma or equivalent

Tools

Meditech

Allscripts

Google Workspace

Microsoft Office

Job description

Job Summary and Responsibilities

As a Clinic Receptionist, you will be the welcoming heart of our clinic, creating a comforting and efficient environment for every patient journey.

Every day, you will expertly manage patient reception, coordinate essential administrative tasks, leverage technology for seamless operations, and thoughtfully guide diverse patient populations, ensuring they feel at ease and understand their care instructions.

To be successful in this role, you will possess exceptional interpersonal skills, technological proficiency, genuine compassion for patient well-being, and an adaptable, patient approach to facilitating a positive experience for all.

• Establishes and maintains effective working relationships and outstanding customer service skills.
• Performs patient check-in at the time of the visit, interviews patients and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Copies/scan patient medical records, benefits/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.
• Collects patient responsibility payments and answers routine patient insurance and billing inquiries.
• Answers phone calls, schedules appointments, ensures insurance coverage, and alerts patients as to what documentation is needed, including details associated with time-of-service payment schedules.

Job Requirements

Required

• High School Graduate or equivalent
• Two years of experience in a health care setting involving customer service to become knowledgeable in practices involved in patient admissions and financial counseling, billing and collections and/or coordination of services related to insurance verification and patient information or
• An equivalent combination of relevant education and/or experience
• None, upon hire

Preferred

• experience with Meditech, Allscripts, Google Workspace and Microsoft Office

Where You'll Work

CHI Carrington Health, now part of CommonSpirit Health formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health, have a variety of skills from clinical to project management. In our Critical Access Hospital, you will be exposed to the emergency department, acute care (Med/Surg), swing bed, surgery, outpatient treatment, and so much more!

Pay Range

$15.71 - $22.19 /hour

We are an equal opportunity/affirmative action employer.