Compassionate Clinic Receptionist & Patient Concierge

CHI; Carrington (ND); On-site; USD 22,000 - 31,000; Full time

Job summary

CHI Carrington Health is seeking a Clinic Receptionist to create a welcoming, efficient front desk experience for every patient. You will manage patient check-in, coordinate administrative tasks, and guide patients through care instructions while using our EMR system.

Strong interpersonal skills and technology comfort are essential to ensuring timely admissions and accurate billing, with a focus on compassionate patient interactions and smooth operations.

Qualifications

• High School graduate or equivalent.
• Two years of experience in a health care setting involving customer service.
• An equivalent combination of relevant education and/or experience.
• None, upon hire

Responsibilities

• Establishes and maintains effective working relationships and outstanding customer service skills.
• Performs patient check-in at the time of the visit, interviews patients and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Copies/scans patient medical records, benefits/insurance information, and related materials into the correct location in the EMR system.
• Collects patient responsibility payments and answers routine patient insurance and billing inquiries.
• Answers phone calls, schedules appointments, ensures insurance coverage, and alerts patients as to what documentation is needed, including details associated with time-of-service payment schedules.

Skills

Interpersonal skills

Tech proficiency

Compassion

Adaptability

Patient guidance

Education

High School Graduate or equivalent

Two years of health care customer service experience

Equivalency of education/experience

None, upon hire

Tools

Meditech

Allscripts

Google Workspace

Microsoft Office

Job description

CHI Carrington Health is seeking a Clinic Receptionist to create a welcoming, efficient front desk experience for every patient. You will manage patient check-in, coordinate administrative tasks, and guide patients through care instructions while using our EMR system.

Strong interpersonal skills and technology comfort are essential to ensuring timely admissions and accurate billing, with a focus on compassionate patient interactions and smooth operations.