Patient Concierge & Clinic Front Desk Lead

CHI; Omaha (NE); On-site; USD 22,000 - 30,000; Full time

Job summary

CHI Health Clinic in Omaha, NE is seeking a Clinic Receptionist to greet patients and manage front-desk operations with compassion and professionalism.

You will handle patient check-in, scheduling, insurance information collection, and EMR documentation, ensuring accurate records and smooth visits for every patient journey.

The role emphasizes outstanding interpersonal skills, proficiency with clinic technologies, and a patient-centered approach to support efficient, high-quality care.

Qualifications

• One year of customer service experience, clerical, or business-related experience

Responsibilities

• Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.

Skills

Customer service

Job description

CHI Health Clinic in Omaha, NE is seeking a Clinic Receptionist to greet patients and manage front-desk operations with compassion and professionalism.

You will handle patient check-in, scheduling, insurance information collection, and EMR documentation, ensuring accurate records and smooth visits for every patient journey.

The role emphasizes outstanding interpersonal skills, proficiency with clinic technologies, and a patient-centered approach to support efficient, high-quality care.